FAQ

Yes, ScanWriter supports 26+ languages. Contact help@personable.com if you need a specific language captured.

ScanWriter uses computer processing power. The best way to find out is to contact our help desk to do an analysis. Give us a call at 714-430-6944.

ScanWriter will continue to process the statement even if you walk away. The computer screen will not turn black or time out.

Yes. Click Search in Data Preview, and type in the data you are searching for.

Choose the page range and click OK.

The result will be displayed. Click on the result and it will show a red box around the area.

It depends on your computer power.  Aggressive indicates more power, or choose conservative for regular power. Contact ScanWriter support if you need help setting up your Preferences.

If there are sensitive words, such as owner’s name and account number, the Redaction feature can be used when requesting a new reader.

Yes. SourceLink should be installed along with ScanWriter. It allows you to view the data from any source document you processed with ScanWriter once the document has been exported to Excel. Click Yes, then Install, and then close the window once it is complete.

In the Data Preview screen, you can select the size of the document by clicking the drop-down menu on the top left side.

Yes, as long as you set up your printer. For scanning paper documents, we recommend the following settings:

1) At least 300 DPI for document quality.

2) Scanner should be set to grayscale.

3) Turn off any auto-functions/auto-sizing on the scanner.

Note: If you already have a digital PDF file, DO NOT print it and scan.

No. The source document will not be changed.

• Black = Mostly likely correct data.
• Orange= Auto-corrected data. When checking discrepancies, this data should be checked first.
• Red = Most likely wrong data. This data should be verified.
• Blue = You have made manual changes to the data.